– If the return request is due to an unsatisfactory purchase, our return policy is store credit.
– The request for returns needs to be made via email strictly within 3 calendar days from the date of delivery, and the item needs to be delivered back within 14 calendar days if internationally shipped, and 7 calendars if locally delivered.
– To be eligible for store credit, your item must be unused and in the same condition that you received it (not worn, washed, modified or damaged in any way), with all tags attached and including any accessories or dedicated packaging. Items that are damaged, unhygienic, soiled or altered may not be accepted and your return request will be rejected and store credit will not be granted.
-Returns for store credit can be done by writing a request via email to customerservice@venento.com , with a photograph of the receipt or proof of purchase.
– We will notify you when we have received your returned item. Item will immediately be inspected to determine store credit eligibility. If your return is approved, we will notify you.
– Store credit will only be valid for a period of 6 months from the return date.
– You will be responsible for paying the shipping costs for returning and resending items.
– Items bought during promotions are not accepted for returns.
EXCHANGES
– If the exchange request is specifically damage-related upon receiving the item, the items can be exchanged for another of the same item.
– The request for exchanges needs to be made via email strictly within 3 calendar days from the date of delivery, and the item needs to be delivered back within 14 calendar days if internationally shipped, and 7 calendars if locally delivered.
– For exchange, the item must be returned in their original condition that you received it, with all tags attached and including any accessories or dedicated packaging. Items that are unhygienic, soiled or altered may not be accepted and your exchange will be rejected.
– Exchanges can be done by writing a request via email to customerservice@venento.com, with photographic proof of the defect or damaged item, and a photograph of the receipt or proof of purchase in order to proceed with a replacement.
– We will notify you when we have received your returned item. Item will immediately be inspected to determine exchange eligibility. If your exchange is approved, we will notify you. Any deliberate damage caused to the item, will result in rejecting the exchange request.
– Items bought during promotions are not accepted for exchange
Last Updated: 07.12.2023
Thank you for visiting the VENENTO website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our website.
- Information We Collect:
1.1 Personal Information:
When you make a purchase, we collect information such as your name, billing and shipping address, email address, and phone number.
If you create an account on our website, we may collect additional information such as your username and password.
1.2 Non-Personal Information:
We may collect non-personal information, such as your IP address, browser type, and device information, to improve our website and enhance your user experience.
- How We Use Your Information:
2.1 Order Processing:
We use your personal information to process and fulfill your orders, including shipping and payment processing.
2.2 Communication:
We may use your email address to send order updates, newsletters, and promotional offers. You can opt-out of promotional emails at any time.
Account Maintenance:
If you create an account, we use your information to manage and maintain
your account, including password recovery and account-related communications.
Analytics:
We may use non-personal information for analytics purposes to improve our website, products, and services.
- Information Sharing:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep your information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Security:
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored on secure networks and is only accessible by a limited number of persons who have special access rights.
- Cookies:
We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer hard drive through your web browser (if you allow) that enables the site or service provider systems to recognize your browser and capture and remember certain information.
- Your Consent:
By using our website, you consent to our Privacy Policy.
- Changes to Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.
- Contact Information:
If you have any questions or concerns regarding this Privacy Policy, please contact us at customerservice@venento.com
Last Updated: 07.12.2023
Thank you for visiting the VENENTO website. These Terms and Conditions govern your use of our website. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our website.
- Use of the Website:
1.1 You agree to use our website for lawful purposes only and in a manner that does not violate any applicable laws or regulations.
1.2 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.
- Product Information:
2.1 We make every effort to display as accurately as possible the colours, features, specifications, and details of our products on the website.
2.2 We reserve the right to modify the contents of the website, including product offerings and prices, at any time without prior notice.
- Orders and Payments:
3.1 By placing an order on our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any orders placed for products listed at an incorrect price or with incorrect information.
3.2 Payment processing will be handled securely. We do not store your payment information.
- Shipping and Returns:
4.1 Please review our Shipping and Returns policy, which is incorporated by reference into these
Terms and Conditions.
- Intellectual Property:
5.1 The content on our website, including but not limited to text, graphics, logos, images, and software, is the property of VENENTO and is protected by copyright and other intellectual property laws.
- Links to Third-Party Websites:
6.1 Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
- Disclaimer of Warranties:
7.1 We do not guarantee, represent, or warrant that your use of our website will be uninterrupted, error-free, or secure.
- Limitation of Liability:
8.1 In no event shall VENENTO be liable for any indirect, incidental, special, consequential, or punitive damages.
- Governing Law:
9.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
- Changes to Terms and Conditions:
10.1 We reserve the right to update, change, or replace any part of these Terms and Conditions. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
- Contact Information:
If you have any questions or concerns regarding these Terms and Conditions, please contact us at customerservice@venento.com
DELIVERY / SHIPPING
GENERAL POLICIES & PROCEDURES
– Your order will be fulfilled by the estimated delivery date set out in the shipping confirmation, unless there is an event beyond our control (as defined in the Terms and Conditions of Sale and Use of this Website).
– All payments are to be made solely via the website payment gateway or via bank transfer, and must be completed prior to dispatch.
– Delivery will be made only to the shipping address stated on the order. If you wish to change it due to unavoidable circumstances a written request must be made via email to customerservice@venento.com. However, we will accommodate your request only if the order has not been dispatched at the time of such request.
– Orders placed on public holidays and during peak promotional periods, may incur slight delay in delivery / shipping, and we request you to kindly bear with us during such periods.
LOCAL DELIVERY
– Free Shipping / Delivery within Sri Lanka.
– Delivery within Colombo 1-15 will take 2 to 3 Business days from the date of order
– Deliveries outside Colombo will take 3 to 5 Business days from the date of order.
– Our courier teams will call you prior to delivery; this will be considered a delivery attempt. Failure to deliver after three such attempts will result in your parcel being returned to us. We will be happy to arrange to redeliver your order as long as It is prepaid, however please note re- delivery charges will have to be borne by the customer.
INTERNATIONAL SHIPPING
– International destination shipping is expected to arrive within 4-14 business days of upon hand over to the courier service.
– You will receive a tracking number via email to track the progress of your package. In the event you do not receive a tracking number please email our customer service team at customerservice@venento.com
– International shipping is calculated based on a number of factors, including the weight of the items and the destination country. International shipping will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination.
– Orders with a weight above 1KG will be subjected to an additional delivery charge for each additional 500g.
– Shipping charges do not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order at the time of delivery. We must declare the exact value of all products ordered and mark them as “Commercial”
The law prohibits us from marking any order as a “gift”; even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country customs service for further information.
– Please note that customs inspections may result in Delivery Estimate delays.
– Failure or refusal to accept the goods will result in the goods being destroyed and purchases are strictly non-refundable.
